Welcome to the official support page for Symp Trac - Health Tracker. We are here to help you take control of your health tracking. If you have any questions, feedback, or issues, please reach out to us.

📧 Contact Us

For support, bug reports, or feature requests, please contact us via email: [email protected]

❓ FAQ

How do I add a new symptom or metric? Go to Settings > Manage Metrics > tap the + button. Choose a name, select a type (Yes/No, Number, Decimal, or Scale), and you're ready to track.

What's the difference between the metric types? • Yes/No — Simple presence tracking (e.g., "Did I have a headache today?") • Number — Whole numbers (e.g., glasses of water, hours of sleep) • Decimal — Precise values (e.g., temperature 37.2°C, weight 75.5 kg) • Scale — Rate severity on a 0–10 scale with color-coded visual feedback

Can I log multiple entries per day? Yes! When creating a metric, enable "Allow multiple entries per day." Each entry will have its own timestamp and optional note — perfect for tracking how symptoms change throughout the day.

How do I export my data for my doctor? Open Monthly Overview, tap the share icon, and select "Export PDF." The report includes statistics, averages, and trend graphs for any date range you choose.

Does the app work with Apple Health? Yes. Go to Settings > Apple Health to browse 40+ ready-made health metrics across categories like Symptoms, Heart, Vitals, Body Measurements, Activity, and Nutrition. Your entries sync automatically to Apple Health.

Does the Apple Watch app sync with my iPhone? Yes. Both apps share the same data through a secure App Group container. Anything you log on your Watch appears on your iPhone and vice versa.

Is my health data safe? Yes. All data is stored locally on your device. If you have iCloud enabled, it syncs securely through Apple's CloudKit — encrypted and protected by your Apple ID. We don't operate any servers and have no access to your data.

What do I get with Symp Trac Premium? The free version lets you track one metric with full functionality. Premium unlocks unlimited metrics. You can subscribe weekly, monthly, or yearly, and a 7-day free trial is available.

How do I restore my purchase on a new device? Open the app, go to Settings > Premium, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID.

I found a bug. What should I do? Please send us an email describing the issue. If possible, include screenshots and details about your device model and iOS version. It helps us fix things faster!

Can I suggest a new feature? Absolutely! We are always looking for ways to improve the app. Send your ideas to our support email.